Medical Mutual of Ohio
Expert Review & UX Strategy
With its headquarters in downtown Cleveland, Medical Mutual is the oldest and largest health insurance company in Ohio. It provides nearly 4 million people with group and individual health insurance products, dental, vision, and prescription drug benefits.
Medical Mutual engaged Scoresby Interactive to analyze the interaction design of three B2C systems. We developed an extensive report of the findings, identifying weaknesses and providing suggestions for redesign.
In a subsequent project, we established a user experience strategy for integrating the interfaces of eight disparate systems into one cohesive platform.