We've had a chance to evaluate many Point of Sale (POS) systems for usability, as well as observe and interview many cashiers in various markets, countries, and cultures. In the course of those studies, we’ve seen many problems that companies should avoid when designing or redesigning employee POS systems.
This article describes a few of the common problems that seem to be farily pervasive across the Quick Serve Restaurant (QSR) space.
- Failing to consider the end user.
- Creating conflicts with the real world.
- Cluttering the screen with unnecessary options.
- Placing unnecessary burden on the cashier.
- Punishing the employee for customer choices.
- Making text hard to decipher.
- Using color coding.